Booking Forms - Additional Fields

Click on   settings-icon > Click on System Settings > Booking Forms.

This section allows you to add more questions to the booking form. They can be assigned to the manual booking form, the agent booking form or the online booking form. Users have the capability to create and configure questions and the answers.

Select [Additional Fields]

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Step 1

Enter a question into the Field name.

Booking-forms-enter-question

Step 2

Select a Field Type.

Field Type

Description

Check box

This field provides multiple answers that guest(s) can check off

Date

This field will provide a date picker that the guest can select from.

DateTime

This will provide a date picker for the guest to choose from and a Time Picker to choose from.

Drop-down box

Limited to one answer, guest(s) selects one answer from the list

Memo field

Brief comments can be entered here

Text box

Mainly used for short answers

Text area

Longer answers can be specified here

Time

Displays a Time Picker that the guest can select from.

Click [SAVE CHANGES].

Each time you add a question and then select the field type, remember to [SAVE CHANGES] before adding another question.

See example below:

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Step 3

Click on [PROPERTIES] and enter in your answers. Save the changes and create more answers if required.

 booking-forms-properties

Once completed, Click [Go Back] to return to the screen.

Step 4

Click on [Preview] to view the changes and repeat Step 3 if you wish to alter/amend your answers.

Congratulations! You have created your questions successfully in ResBook! Now it is time to assign it to different forms.

Select [Manual Form]

These fields appear in the manual booking form when you are entering a booking into ResBook.

When checking these boxes off, the information will be displayed in the manual online booking form:

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 A screenshot of where these fields are added to the manual booking form:

booking-forms-manual-form-booking-screen

Select [Agent Form]

These fields appear in the reservation form for agents to fill in.

*This feature is under construction.

Select [Online Form]

FIT means Free Independent Traveler.

When checking these boxes off:

  • 'Visible' shows the field on the online booking form.
  • 'Required' creates an asterisk(*) beside the field where the guest is required to enter an answer. They will be unable to proceed with the booking unless doing so.

 

booking-forms-FIT-form

These fields appear in the reservation form which guests' will fill in before submitting a booking:

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Tip: When it comes to requesting information from guests booking online, the golden rule is "Less is more". Every extra field a guest is asked to complete increases the chance that they may abandon the page because they do not understand a question, or simply prefer not to answer it.

Remember, only ask for essential information. After securing their booking, you can always request additional information.

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