ResBook runs a system check every morning to capture all temporary instant booking ID's and forwarding it to the ResBook user.
Instances of temporary instant bookings made by the guest(s) are rare and occur due to multiple reasons such as:
- A bad connection
- Time-out errors
- A breakdown in system communication between DPS payment gateway and ResBook
These bookings, unfortunately, do not get saved in ResBook.
In the likelihood of receiving the e-mail, then:
- Check your DPS account and see if a payment has been processed,
- Contact the customer for further information if required,
- Update the booking to the correct status accordingly in ResBook.
To update the booking, cancel the booking and [SAVE] it:
Then re-accept the canceled booking by selecting the same dropdown box and click 'New Request' and [SAVE] the booking.