Setting Up Services

It is vital for the Rates to be established in ResBook before proceeding to set up with the below.

Click on  > Select Stock Configurations > Services.

Service Categories

Categories can be used to group similar services, which may be helpful if you will have a large number of services. If you have a handful of services, there is no particular need to use Categories.

This drop down list allows you to select various categories you have created and create new categories:

  • To create a new category, select 'Add New Category' from the drop down list.
  • Type a category name and click [SAVE].

  • If you made a mistake naming the category, type the correct name and click [RENAME CATEGORY].
  • To delete a category, click [DELETE CATEGORY].Please note this will delete all the services within that category.



Creating Services

To create a service, simply fill in the fields.

  1. Select the category to place your service into, if you have one.
  2. Type a name for your service in the 'New' Service field.
  3. Enter a very brief description. This will appear on the booking form next to the name of the service (Optional step).
  4. Enter the unit price.
  5. Select your pricing model. This will determine how the total price is calculated when guests book online.
Type
The total price will be calculated as:

Examples
Per Stock Unit [Price] x [number of units booked] -Room upgrades
-Linen Services
-Wine in room on arrival
Per Item  [Price] x [quantity selected] -Bookable examples: spa treatments, portacots, high-chair
-Non-bookable examples: Food and beverages, laundry fees
Per Booking one-off [Price] -One-off administration fees
-Early check in / Late checkout
-Access fees or permits
Per Person

[Price] x [number of people booked]

-Airport transfers
-Meal plans
-Tour add-ons including lunches, optional extras

Tip (Per Person): If a service is required for all guests when selected, you should disable “Allow quantity Selection”. The system will select the maximum number of people booked and apply the service to each guest.

Apply Daily - Decide whether your service fee will be applied daily.

Included in Rate – This option allows you to show the value of a complementary service, surcharge, or other inclusion in the booking form. The value of the service will appear in the booking summary, but it will not affect the total price.

Reqd – This controls whether a service is compulsory or not. If it is, guests will not be able to deselect the service in the booking form. Take care when adding required services as they affect the total price.

Bookable – This controls whether guests can see and book the service via your online booking calendar. In most cases, you would make a service bookable, but there may be some items which are in-house only eg. bar items, laundry fees, room service, damage penalties etc.

Allow Qty Selection – This controls whether guests can adjust the quantity of an item or not. Examples where this may be appropriate include merchandise items, spa treatments, one-off meals etc. Quantity selection may not be appropriate for required fees, per-person charges, per-unit fees and so on.

Status – This controls whether the service is on or off. Inactive services cannot be booked online or added manually to a booking.

Note: A continuation of the service setup is found under Link services and retrieving additional information.

 

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