"Temporary bookings" are bookings that have not been directly saved into your ResBook calendar. They occur when there is interference during the credit card verification process whilst guest(s) makes a booking.
ResBook will be able to capture these booking entries and record under Bookings > Temporary List. An e-mail will also be sent to you, advising of these bookings that did not insert into your ResBook calendar.
Here are several factors that can cause a temporary booking:
- if the credit card details entered is incorrect.
- if the card was not a valid card type.
- if the credit card transaction has yet to be approved by their bank.
- the customer's credit card issuing merchant bank had not immediately approved the credit card transaction and this has caused a delay in the booking being confirmed in ResBook.
ResBook users will be notified with an e-mail if Temporary Bookings have occurred in their system.