Setting up SMS to communicate with guests

ResBook is not only able to send emails to your guests with their booking information, but you can also send SMS messages to them from the Manual Booking Form.

  • There is a charge for each message sent.  Charges/Plans are handled by SMS Global.
  • SMS sent to guests will be sent to the mobile phone number provided by the guest. This must be the correct international format (New Zealand = 64211XXXXXXX / Australia = 614XXXXXXXXX....)
  • SMS message can utilise a range of preconfigured templates, just like emails.
  • Any reply SMS from the guest will be sent to the nominated email address on your SMS Global account. 
  • There is a charge for each message sent.  Charges/Plans are handled by SMS Global.

Sending SMS uses our 3rd party integration with www.smsglobal.com to send out text messages to guest mobiles with relevant booking information.

 

SET UP SMS

1. Create an account with SMSglobal and add credit.


2. Add your registered email id from SMSglobal to ResBook under system settings (image 1.0)

  • Go to ResBook > Settings settings-icon > System Settings > General Settings > (Scroll to Global SMS Email)
image 1.0 - SMS Global ResBook Settings

 

3. Setup the SMS templates (image 1.1) the same way you set up email templates under:

ResBook > Settings settings-icon > System Settings > General Settings > (Scroll to Global SMS Email)

image 1.1 - SMS Templates

 

 

 

 

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