Reason for Outage:
We will be conducting planned upgrade and maintenance tasks on the ResBook servers on 29 November 2016. This is being done to improve performance of our servers and provide our users with an improved, faster and more stable ResBook experience.
Chosen time of outage:
ResBook will be temporarily unavailable between 1.00 AM and 3.00 AM NZT. This time slot traditionally experiences low volume of user activity. During this period users will not be able to login to ResBook, make bookings manually or via websites or connect with channels and portals.
What you need to do:
Since ResBook will not be available for use between the specified times, you will have to be aware of the following steps.
1. Manual bookings will have to entered after the service resumes.
2. If you have Resonline, channel bookings will come through automatically, but will have to be monitored.
3. Siteminder, bookit and Booking.com will send emails for any bookings received during the outage. These will have to be entered manually into ResBook by the user, so keep an eye on your emails.
4. Check all connections and confirm availability with Resonline and other channels once bookings have been updated.
If something isn't right:
Once the upgrade is completed, log back into your account as normal and please check your ResBook. Everything should be working as is. If something isn't quite right, email us on firstname.lastname@example.org
Please note: This will only affect our latest version of ResBook (V12). If you are on ResBook V3 the older version of ResBook you will not be affected by this upgrade and can continue to use the service as normal. To check which version of Resbook you are on, check the website address you use to sign in.If you have a shortcut saved to your Resbook, this will continue to work as normal.
New version: www.resbook.net
Old version: www.resbook.co.nz