What types of booking statuses are there?

ResBook includes a number of booking status to help you manage the booking process. 

Each different booking status has a different effect on your website booking calendar and OTA channels.  OTA Channels can be utilised via ResBook Modules or Channel Managers (ResOnline and SiteMinder) to connect to channel calendars like booking.com, Expedia, Agoda, and Airbnb.

Below is a list of the booking types available in ResBook and the effect of the booking status on the Website & Channel calendars.

Booking Status Description

Effect in ResBook

Website Calendar

Effect in OTA

Channel Calendars

Confirmed

Booking is requirements have been met for a Confirmed booking.

No Availability

No Availability

Pending Confirmation

A Manual Booking status that is awaiting confirmation.  Displayed as "Pending" on ResBook Website Calendar and "No Availability" on Channels

Will show as Pending (Booking Requests Allowed)

No Availability

New Request

Is a request to book a room only. New Booking status does not block out booking Calendar and should be managed into Pending/Confirmed/Cancelled.

Will show as Pending (Booking Requests Allowed)

Will show as Available

Closed

The Stock Unit availability is closed for a set period of time.

No Availability

No Availability

Temporary Booking

Bookings that have not been directly saved in your ResBook calendar. They occur when there is interference during the credit card verification process whilst guest(s) makes a booking from your website.

Will show as Available

Will show as Available

Cancelled by Supplier

Booking cancelled by anyone other than the guest.

Will show as Available

Will show as Available

Cancelled by Guest

Booking cancelled by the guest.

Will show as Available

Will show as Available

Notes: The effects of the above table are only relevant to setups with a 1 to 1 ratio with OTA channels or setups of stock units that are not in Classifications

 

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